Job Summary

3. Key Deliverables & Responsibilities

3.1 Infrastructure Operations (Triggered Execution)

- Perform hardware and infrastructure operations based on incidents,

tickets, requests, or instructions raised by RMI/RSI

- Troubleshoot and support resolution of issues related to servers, storage,

and network infrastructure

- Support recovery and restoration activities during incidents

Deliverables:

- Incident handling records
- Infrastructure operation reports

3.2 Platform / Kubernetes Operations

- Perform Kubernetes cluster operations based on incidents or operational

requests

- Troubleshoot node, pod, and cluster-level issues
- Support container-based infrastructure operations and platform stability

Deliverables:

- Platform operation reports
- Troubleshooting records

3.3 Deployment, Maintenance & Change Support

- Execute deployment activities for infrastructure and platform components

in coordination with relevant teams

- Execute planned maintenance, patching, and upgrade activities for the

infrastructure platform

- Support lifecycle management of hardware and platform components,

including software releases and version upgrades

- Participate in rollout, validation, and rollback activities during deployment

and upgrade operations

Deliverables:

- Deployment execution records
- Maintenance and upgrade reports
- Change execution records

3.4 Vendor Coordination

- Coordinate with platform and hardware vendors for issue investigation

and resolution

- Follow up on bug fixes, patches, and hardware-related escalations

3.5 Coordination with Application Teams

- Coordinate closely with telecom application teams (including but not
- limited to 5GC, EPC, and IMS domains) for incident resolution, deployment
- activities,



and maintenance operations
- Support joint troubleshooting across infrastructure and application layers
- Ensure effective communication and alignment during service-impacting events

3.6 Reporting (Contract Compliance)

- Timesheet submission (mandatory), which will be used as the basis for

effort-based invoicing under the quasi-mandate contract model

Key Responsibilities

5. Required Qualifications

Experience

- 7+ years of experience in telecommunications or IT infrastructure operations
- Proven experience in large-scale infrastructure or cloud platform operations

Technical Expertise

- Strong experience in Kubernetes platform operations
- Experience with container-based infrastructure environments
- Experience in bare metal server operations and hardware troubleshooting (remote)
- Knowledge of virtualization technologies (e.g., KVM, VM environments)
- Robust Linux system administration and troubleshooting skills

Additional Skills

Understanding of networking fundamentals (IP, routing, basic BGP

concepts)

Experience in vendor coordination and escalation management

Preferred Qualifications

- Experience in telecommunications environments, particularly in packet core networks (4G EPC / 5GC) and cloud-native telecom infrastructure
- Relevant certifications are preferred (e.g., Kubernetes (CKA/CKAD), Linux system administration, or cloud-native platform certifications)

Language & Soft Skills

- Fluent in English, capable of working with global teams and vendors
- Ability to operate calmly and effectively in high-pressure incident situations

Skill Requirements

Must Have Skill

Cloud technologies,EPC (Evolved Packet Core),Kubernetes,Linux,Operations Management,Virtualization

Good to Have Skill

Other Requirements

📌 Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India