Location: Helite Solutions, Vallioor (Tirunelveli District).

Experience: 0-2 years

Key Responsibilities:

- Effectively address technical issues related to our website and software.
- Proficiency in MS PowerPoint, MS Word, and MS Excel.
- Identify and resolve technical problems to ensure smooth software usage.
- Provide timely and accurate responses to technical inquiries via phone, email, and chat.
- Educate customers about the software's latest features and functionalities to create reports.
- Demonstrate multitasking skills and meticulous attention to detail.
- Act as a technical support resource for our clients and customers.
- Expertly handle conflicts and critical technical issues with customers.
- Follow up with clients to ensure the resolution of their technical concerns.
- Monitor technical complaints across various communication channels and offer assistance.
- Solicit feedback from clients and relay it to our team for further product development.
- Take responsibility for onboarding management, implementation, and report generation.

Qualifications





- Any bachelor’s or master’s degree.
- Exceptional English communication skills, both written and verbal, are essential for interacting with US clients.
- Profound knowledge of Microsoft Excel.
- Open to both freshers and experienced candidates.

Job Location: Vallioor, Tirunelveli District

Candidate Preferred Location: We strongly prefer candidates located in the vicinity of Vallioor who are willing to work in the office.

How to Apply: To apply, please send your CV to [email protected].

Contact Number: +91-XXXXXXXXXX, (phone hidden)

Job Types: Full time, Permanent

Benefits:

- Provident Fund

Application Question(s):

- Are you currently residing in Vallioor or within a 15-kilometer radius?
- Are you available to work night shifts?

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Work Location: In person

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Client Support Associate – US Voice Process (Vallioor) (Radhapuram)
🏢 Helite Solutions
📍 Radhapuram