Job Summary

- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements

Key Responsibilities

- Process daily billing and handle failed transactions with positive judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review,



and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements

Skill Requirements

Must Have Skill

Customer Service Support,Invoice to Pay - Invoice Processing and T&E;,Data Entry/Data Management

Good to Have Skill

Other Requirements

📌 Process Associate (India)
🏢 HCLTech
📍 India