We are looking for a responsible, patient-friendly, and well-organized OPD Assistant to support the smooth functioning of the Outpatient Department. The candidate will assist patients with registration, appointments, consultation coordination, maintaining patient records, and providing administrative support to doctors and other healthcare staff.
Key Responsibilities
- Assist patients with OPD registration and appointment scheduling.
- Guide patients to the respective doctors, consultation rooms, and departments.
- Manage patient queues and ensure smooth patient flow.
- Coordinate with doctors, nurses, reception, billing, and other departments.
- Maintain accurate patient records and update details in the hospital management system.
- Assist in preparing and maintaining OPD files and medical records.
- Support doctors and nursing staff during OPD operations whenever required.
- Handle patient and visitor enquiries professionally.
- Ensure proper communication with patients regarding consultation timings and procedures.
- Maintain cleanliness and organization of the OPD area.
- Handle patient complaints politely and escalate issues to the concerned department.
Educational Qualification
- Plus Two / Any Degree.
- Diploma or certification in Hospital Administration / Healthcare Management will be an added advantage.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Patient handling and customer service skills.
- Positive organizational and coordination abilities.
- Ability to work in a team.