Key ResponsibilitiesTelecalling Duties

- Outbound & Inbound Calls: Make calls to potential or existing clients to promote services, follow up on leads, share product details, or handle service inquiries.
- Lead Generation & Qualification: Screen callers, identify customer needs, and pitch company products or services effectively.
- Customer Support & Follow-ups: Resolve basic customer complaints, answer queries politely, and schedule follow-up calls or callbacks as required.
- Call Logging: Record call outcomes, customer remarks, and commitment/follow-up dates (such as Promise-to-Pay or lead status) immediately after each interaction.

Data Entry & Administrative Duties

- Database Management: Accurately enter, update, and maintain customer profiles, contact details, and interaction logs in company CRM systems or Excel sheets.
- Data Verification: Check records for accuracy, remove duplicates, and fix data entry discrepancies.
- Documentation & Filing: Handle digital/physical filing, prepare routine reports, and assist the team with general back-office or clerical tasks.
- Cross-Department Coordination: Share verified lead sheets and call summaries with sales, operations,



or management teams.

Required Skills & Qualifications

- Education: Minimum 12th Pass (Higher Secondary) or equivalent.
- Technical Skills:
- Proficiency in basic computer operations, email handling, and typing.
- Working knowledge of MS Excel (data entry, basic sorting, filters) and MS Word.
- Familiarity with CRM software or internal database tools is a plus.
- Communication Skills:
- Clear verbal communication skills in local languages / English/Hindi as required by the region.
- Polite, patient, and professional phone etiquette.
- Attributes: High attention to detail, positive typing accuracy, organizational skills, and the ability to multitask between talking on the phone and updating computer records.

Work Environment & Terms

- Work Arrangement: Work from Office (typically Monday to Saturday).
- Experience: Open to candidates with 1–3 years of experience in telecalling or data entry.
- Performance/Targets: May include daily call targets or data-update quotas.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Data Entry Operator/Computer Operator (Mumbai)
🏢 OneTrust
📍 Mumbai