Role Summary:

- 4+years of experience experience in: Tableau ,Spotfire ,Power BI
- Basic knowledge of ThoughtSpot BI tool
- Experience in ITSM tools , ServiceNow
- Experience with Python or R for data analysis

Primary (Must have skills)*

- 4+years of experience in: Tableau ,Spotfire ,Power BI
- Basic knowledge of ThoughtSpot BI tool
- 4+years of experience Experience in ITSM tools , ServiceNow
- 4+years of experience Experience with Python or R for data analysis
- 4+years of experience Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
- problems, and performing deeper front-end and query-level troubleshooting.
- Manage escalated incidents and operational tasks in Agile/Scrum environments using Jira and Azure DevOps, ensuring timely resolution and communication.
- Conduct detailed triage for PostgreSQL and Starburst environments, resolving performance issues, data inconsistencies, and availability gaps.
- Experience in data visualization best practices

Job Description:

- Provide L2/L3 technical support for Tableau, Power BI, Spotfire, and ThoughtSpot, including dashboard failures, data refresh issues, and performance problems.
- Perform deep-dive troubleshooting across front-end, queries, data sources, and integrations to identify and resolve complex BI issues.
- Monitor and manage escalated incidents, service requests, and operational activities using ServiceNow, Jira, and Azure DevOps.
- Conduct detailed triage and troubleshooting of PostgreSQL and Starburst environments, addressing performance, data consistency, and availability issues.
- Validate complex data refreshes, dashboards, reports, and underlying data to ensure accuracy and reliability.
- Use Python/R for data analysis, troubleshooting, validation, and automation where required.

Secondary Skills

- Participate in Agile/Scrum ceremonies,



operational reviews, and continuous improvement initiatives.
- Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
- Demonstrate working knowledge of ThoughtSpot and ability to support the platform as part of the BI ecosystem.

Why Join WinWire: Your Path to Skilled Excellence in the Age of AI

As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:

- AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology.
- Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist — reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft.
- Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization.
- Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point — it is a proven, recognized commitment to creating an environment where people genuinely thrive.
- People-First Environment: With a strong 4.0 Glassdoor rating, our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
- Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.

📌 BI Support Lead (India)
🏢 WinWire
📍 India