Position: Executive- Sales & Marketing

Company Name: BESTOMART Internet Private Limited

Work Location: Thuvakudy, Trichy

About BESTOMART:

"BESTOMART Internet Private Limited" is an e-commerce company which focuses on selling best quality industrial, business and home products at competitive price. Customer is our priority and we serve to Industries, Offices, Contractors, Builders, Retailers, Homes, etc. We offer wide range of products on categories like Electrical & Electronics, Tools & Hardwares, Safety & Security, Soldering & Welding and much more. To achieve on-time delivery, we have tied-up with world leading logistic companies. We have the best-in-class professionals working round the clock implementing smart techniques in the e-commerce business processes leading to huge discounts, best buying experience and customer satisfaction. Before actually buying the product, we take pleasure in enriching our customer's knowledge with all possible product information.

Role Summary / Purpose:

- To improve an organization’s market position and achieve financial growth by finding the need of the customer and to sell our products, goods and services to customers.
- To build key customer relationships, identifies business opportunities, negotiates and closes business deals.
- Satisfy customers by providing product and service information; resolving product and service problems by clarifying the customer's complaints via phone, email, and social media.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- To work under the guidance of the team leader and complete the assigned tasks / responsibilities within the deadlines.

Essential Responsibilities:

* Identifying key customer goals and strategies
* Adding value to our business by identifying effective and structured sales plans
* Carrying out promotional event management and marketing activities
* Extensive travel to identify the new sales leads.
* Identifying potential markets to meet sales goals.
* Adding value to our business by identifying effective and structured sales plans.
* Working with Individual and Group marketing to develop marketing campaigns to support Sales Strategy.




* Manage large amounts of incoming and outgoing calls
* Identify and assess customer's needs to achieve satisfaction
* Attract potential customers by answering calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints
* Suggesting information about other products and services
* Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
* Meet personal / customer service team sales targets and call handling quotas
* Build sustainable relationships of trust through open and interactive communication
* Generate sales leads and co-ordinate product delivery / shipping
* Determining the cause of the problem and explaining the best solution to solve the problem using the right methods / tools
* Follow up to ensure that appropriate actions were taken on customer's requests
* Answer questions about warranties or terms of sale
* Returns handling
* Attempt to persuade customer to reconsider cancellation
* Refer unresolved customer grievances or special requests to designated departments for further investigation
* Maintaining fruitful relationships with existing customers
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
*Getting Order confirmation with Customers.
* Co-ordinating with Supply team for material availability, product information, lead time and cost.
* Getting Dispatch Confirmation from Customers.
* Outbound Quality Control
* Shipment booking
* Follow up with customer, Carrier and Shipper for proper pickup and delivery
* Shippers Invoice reconciliation and settlement.
* Quotation preparation and Submission.




* Cold calling to B2B customers.
* Collecting information on transportation and product shipments
* To maintain the stock inventory and requisition of new stocks.
* Provide regular feedback to management about marketplace and competitor activity.
* Maintain confidentiality about all works.

Qualifications / Requirements:

Experience : 0-3 years

Education : Bachelors Degree in Business Administration / Industrial Engineering /

Mechanical Engineering / Supply Chain Management / any relevant Specialization

Function Area: Sales / Marketing / Customer Service / Supply Chain

Skills Required:

- A explicit and pleasant Communication
- Ability to handle pressure
- Good comprehension skills
- Ability to clearly understand and state the issues
- Attitude to learn & strong entrepreneurial spirit
- Ability to manage diverse projects in a fast-paced environment
- Highly organized and capable of multi-tasking
- Problem solving and analytical skills
- Comfortable with Linux operating systems and other open-source software applications
- Fluency in English, Tamil, Hindi is mandatory & additional languages are added as an advantage
- Familiar with CRM systems and practices
- Ability to store and record information accurately
- Positive written and oral communication skills
- Good computer related skills
- Valuable social and interpersonal skills
- Strong phone contact handling skills and active listening
- Proven customer support experience or experience as a client service representative shall be highlighted, if any.

How to Apply:

Interested applicants can send your resume through e-mail. Please include your photo, current salary, expected salary in the resume & also clearly indicate the Job/Position for which you are applying in the subject line.

Contact Information:

The Human Resource Department,

BESTOMART Internet Private Limited,

I-3, Electrical & Electronics Industrial Estate,

Thuvakudy, Tiruchirapalli 620015.

Tamilnadu, INDIA

Phone: +91 (phone hidden)

E-mail: careers(at)bestomart(dot)com

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales & Marketing - Executive / Senior Executive (Tiruchirappalli)
🏢 BESTOMART INTERNET PRIVATE
📍 Tiruchirappalli