Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues across various components of essential business systems. You will engage in dynamic problem-solving activities, ensuring the smooth operation and reliability of critical applications. Your role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain optimal system performance and availability throughout the day.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Monitor system performance and proactively identify potential risks or bottlenecks.
- Assist junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Robust analytical skills to diagnose and resolve complex application issues.
- Experience with incident management and root cause analysis.
- Ability to work with various monitoring and diagnostic tools to track system health.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune