Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
- Manage the team performance and career development of the team
- Own and create performance improvement plans
- Act as escalation point and take immediate action during call spikes to ensure proper coverage
- Ensures initial and ongoing training are complete and updated with latest content
- Performance management of all representatives
Skill Requirements
- Customer service/customer operations experience
- Proven ability to build, manage and foster a team oriented setting
- Excellent written and spoken communication skills
Must Have Skill
Customer Service Support
Good to Have Skill
Other Requirements
📌 Team Lead-Voice (Chennekothapalli)
🏢 HCLTech
📍 Chennekothapalli
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