Position: Field Executive – Loan Collection & Recovery
Department: Collections & Recovery
Employment Type: Full-Time
Location: Barddhaman, West Bengal
Reporting To: Collection Manager / Team Leader
Key Responsibilities
Visit customers at their registered/residential/business addresses for collection of overdue loan instalments.
Follow up with customers through field visits and communicate outstanding dues, payment schedules and resolution options.
Achieve assigned daily, weekly and monthly collection/recovery targets.
Understand the reason for non-payment and negotiate appropriate repayment arrangements within company guidelines.
Generate leads for settlement, regularisation, repayment plans and other approved resolution options.
Maintain accurate records of customer visits, discussions, commitments and payment status in the designated system/app.
Ensure timely follow-up on Promise-to-Pay (PTP) commitments and maximise PTP conversion.
Coordinate with the Collection Manager/Team Leader and update them on difficult, high-risk or escalated cases.
Identify customers who have relocated or whose contact/address details require verification and assist in updating the same.
Handle customer interactions professionally and maintain confidentiality of customer and loan-related information.
Ensure all collection activities are carried out strictly in accordance with the company's policies, applicable laws, regulatory requirements and approved collection practices.
Submit daily visit reports and other required MIS within the prescribed timelines.