Designation: Front Office Executive
Reports To: Front Office Incharge
Employment Type: Full-Time

1. Job Purpose

To manage the hospital reception and front office operations efficiently by ensuring smooth patient registration, appointment scheduling, enquiry handling, billing coordination, and providing a welcoming and qualified experience to patients and visitors.

2. Key Roles & Responsibilities

A. Patient Registration & Reception

- Welcome patients and visitors politely and professionally.
- Register new and follow-up patients in the hospital software.
- Collect and verify patient details and maintain accurate records.
- Guide patients to OPD, IPD, diagnostic and other departments.
- Manage patient queues and coordinate appointments.

B. Telephone & Enquiry Management

- Attend incoming telephone calls and transfer them to the concerned departments.
- Handle patient enquiries regarding doctors, consultation timings, services and facilities.
- Provide accurate information and maintain professional communication.
- Manage appointment bookings and follow-up calls.

C. Billing & Coordination

- Do the billing of IPD patient and coordinate with accounts department for patient billing.
- Assist in preparing OPD bills and collecting payments, if authorized.
- Guide patients regarding cashless, TPA and insurance-related procedures.
- Coordinate with nursing, emergency and other departments for smooth patient services.

D. Documentation & Record Maintenance

- Maintain patient registration records and appointment registers.
- Ensure proper documentation and data entry in hospital software.
- Maintain confidentiality of patient information and hospital records.
- Follow hospital policies and NABH documentation requirements.

E. Patient Care & Service





- Maintain courteous, empathetic and helpful behaviour towards patients and attendants.
- Handle patient complaints and escalate unresolved issues to the concerned authority.
- Give priority assistance to senior citizens, pregnant women, differently abled and emergency patients.
- Ensure the reception area remains clean, organized and presentable.

3. General Responsibilities

- Follow hospital policies, SOPs and instructions issued by management.
- Maintain punctuality, discipline and professional grooming.
- Wear the prescribed uniform and ID card during duty hours.
- Maintain patient privacy and confidentiality.
- Participate in hospital training, fire safety and emergency preparedness activities.
- Perform any other duties assigned by the reporting authority.

4. Educational Qualification

- Graduate in any discipline (preferably).
- Diploma/Certificate in Hospital Administration or Front Office Management will be an advantage.

5. Experience & Skills

- 1–2 years of experience in hospital reception/front office preferred.
- Basic computer knowledge and proficiency in MS Office.
- Knowledge of hospital management software will be an advantage.
- Good communication skills in Hindi and English.
- Pleasant personality, patience and problem-solving ability.
- Ability to handle multiple tasks and work in shifts.

6. Key Performance Indicators (KPIs)

- Accuracy of patient registration and data entry.
- Patient satisfaction and feedback.
- Appointment and enquiry management efficiency.
- Proper maintenance of records and documentation.
- Professional behaviour and communication.
- Punctuality, discipline and adherence to hospital policies.

Pay: ₹12,000.00 - ₹18,500.00 per month

Benefits:

- Leave encashment

Work Location: In person

📌 Front Office Executive (Receptionist) (Udaipur)
🏢 MAGNUS HEALTHCARE PRIVATE
📍 Udaipur