Positions: Telecaller

Location: Shamirpet, Hyderabad

Salary: ₹25000 to ₹40000 Per Month

Experience: 0–5 years

Qualification: MBA Marketing.

Languages: Telugu, Hindi, English

Job Description:

1. Role Purpose

Manage online customer communication, CRM updates, follow-ups and customer-service requests.

2. Key Responsibilities

Handle enquiries through phone, WhatsApp, email and approved online channels; maintain complete CRM interaction history; handle post-booking queries; provide approved updates on payments, documentation and construction; create follow-up tasks; escalate complaints within SLA; coordinate with sales, collections, finance, legal and project teams.

3. Core KPIs / Performance Measures

Response time; first-contact resolution; follow-up completion; CRM accuracy; complaint SLA compliance; customer satisfaction; escalation ageing.

Pay: ₹25,000.00 - ₹50,000.00 per month

Advantages:

- Provident Fund

Experience:

- Total work: 5 years (Preferred)
- Telecaller: 1 year (Preferred)

Language:

- Telugu (Preferred)
- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Tele Caller Executive (Shamirpet)
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