Support Lead (India)

Support Lead (India)

01 Nov
|
HCLTech
|
India

01 Nov

HCLTech

India

Job Summary

- Lead the onboarding of enterprise applications and business units onto the AI Access Layer, ensuring seamless migration from direct LLM integrations.
- Assess existing application architectures, AI usage patterns, and integration dependencies to develop tailored onboarding and migration plans.
- Design and implement secure connectivity, authentication, authorization, and API integration frameworks for application onboarding.
- Collaborate with application owners, development teams, cloud engineers, and security stakeholders to ensure compliance with enterprise AI governance standards.
- Support tenant provisioning, setting configuration, access management, and onboarding activities across development, testing, and production environments.
- Validate application compatibility with AI Access Layer services, including model routing, prompt management, observability, and consumption controls.
- Define and execute onboarding checklists, readiness assessments, testing strategies, and go-live validation processes to minimize deployment risks.
- Provide technical consultation and troubleshooting support during migration, integration, and post-deployment stabilization phases.
- Establish onboarding documentation, architecture patterns, integration templates, and operational runbooks to accelerate future tenant onboarding activities.
- Track onboarding progress, adoption metrics, service consumption trends, and migration outcomes while driving continuous improvements to the onboarding framework.

Key Responsibilities

- Lead the onboarding of enterprise applications and business units onto the AI Access Layer,



ensuring seamless migration from direct LLM integrations.
- Assess existing application architectures, AI usage patterns, and integration dependencies to develop tailored onboarding and migration plans.
- Design and implement secure connectivity, authentication, authorization, and API integration frameworks for application onboarding.
- Collaborate with application owners, development teams, cloud engineers, and security stakeholders to ensure compliance with enterprise AI governance standards.
- Support tenant provisioning, environment configuration, access management, and onboarding activities across development, testing, and production environments.
- Validate application compatibility with AI Access Layer services, including model routing, prompt management, observability, and consumption controls.
- Define and execute onboarding checklists, readiness assessments, testing strategies, and go-live validation processes to minimize deployment risks.
- Provide technical consultation and troubleshooting support during migration, integration, and post-deployment stabilization phases.
- Establish onboarding documentation, architecture patterns, integration templates, and operational runbooks to accelerate future tenant onboarding activities.
- Track onboarding progress, adoption metrics, service consumption trends, and migration outcomes while driving continuous improvements to the onboarding framework.

Skill Requirements

null

Must Have Skill

Apigee APIM,RESTful API,Qdrant,GCP AI & ML (CCAI/Vertex AI/GenAI),Model Context Protocol (MCP)

Good to Have Skill

Other Requirements

📌 Support Lead (India)
🏢 HCLTech
📍 India

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: support lead (india) / india

Subscribe to this job alert:

Get the latest job offers by email for: support lead (india) / india