Job Responsibilities : MS Teams Live Events Self-Service Administration Administer the self-service access request process for MS Teams Live Events, including NPM (managed mailbox) provisioning and approval workflows. Support event organizers with pre-event setup, producer role assignment, and technical readiness checks. Webcast/Broadcast Production Support Provide L3 technical support during live webcast/broadcast events, including troubleshooting streaming, audio/video, and network issues in real time. Coordinate with the external event subcontractor (Meetyoo) for large-scale/high-visibility event production and technical handoff. Incident, Problem & Change Management Own L3 incident escalation and problem management/root-cause analysis for webcast/broadcast and Teams Live Events issues. Plan and execute changes to the Teams Live Events self-service process and supporting infrastructure. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on event support escalation and support-tier alignment. Coordinate with event organizers, communications teams, and the Meetyoo subcontractor on event scheduling and technical requirements.
Documentation & Reporting Maintain SOPs and technical runbooks for webcast/broadcast event support; produce post-event and operational reports. Participate in governance and service review meetings
Skill Requirements
Skill Requirement : Core Skills Microsoft Teams Live Events Administration Webcast / Broadcast Production Support NPM (Managed Mailbox) Access Provisioning Incident & Problem Management Real-Time Streaming / AV Troubleshooting Working Knowledge Microsoft 365 / Teams Platform Administration Network Fundamentals (streaming bandwidth, QoS) ServiceNow ITSM External Vendor/Subcontractor Coordination (Meetyoo)
Must Have Skill
Microsoft Teams,Microsoft Teams Voice
Valuable to Have Skill
Other Requirements
Other Requirement : Preferred Skills Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Video Production / Broadcast Engineering Background German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor's Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Microsoft 365 Certified: Teams Administrator Associate Broadcast/AV Production Certification (if available)
📌 Sr Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.