Sr Administrator (Support & Operations) (India)

Sr Administrator (Support & Operations) (India)

01 Nov
|
HCLTech
|
India

01 Nov

HCLTech

India

Job Summary

Job Summary : The Project Manager is responsible for managing end-to-end project demand fulfillment, PMO governance, resource planning, stakeholder communication, project coordination, and operational excellence. The role acts as a key interface between business stakeholders, TAG (Talent Acquisition Group), delivery teams, recruiters, project sponsors, and clients to ensure successful project staffing, onboarding, governance compliance, and project execution. The position requires strong project management, demand management, reporting, resource coordination, and stakeholder engagement skills while leading a small team and supporting strategic business initiatives, RFP responses, and organizational growth Job Responsibilities : Project Intake & Requirement Gathering • Receive and review current project requirements from internal stakeholders, delivery managers, program managers, and clients. • Conduct requirement gathering sessions to understand: o Project objectives o Skill requirements o Resource demand o Project timelines o Budget considerations o Location constraints o Band and experience requirements • Validate requirement completeness before initiating fulfillment activities. • Identify dependencies, assumptions, constraints, and risks during project initiation. 2. Demand Management & Demand ID Creation • Create and maintain Demand IDs within organizational systems. • Ensure demand details are accurately captured and approved. • Coordinate with delivery and workforce management teams for resource planning. • Track demand status from creation through fulfillment and closure. • Maintain demand aging reports and escalation trackers. • Monitor open positions and fulfillment progress. • Drive closure of fulfilled or obsolete demands. 3. Talent Acquisition Group (TAG) Coordination • Act as the primary point of contact between project teams and TAG. • Share detailed skill requirements and hiring expectations. • Review sourced profiles before submission. • Track profile sourcing progress. • Conduct preliminary profile screening. • Coordinate interview scheduling and panel availability. • Follow up on interview feedback and hiring decisions. • Communicate priority requirements and escalations to TAG leadership. • Support replacement, backfill, and ramp-up hiring activities. 4.



Resource Management & Workforce Planning • Plan project staffing requirements. • Coordinate resource onboarding and allocation. • Track resource utilization. • Monitor bench availability and deployment opportunities. • Support workforce forecasting and capacity planning. • Manage transition and replacement requests. • Ensure optimal resource allocation across projects. • Support internal mobility initiatives. 5. Project Governance & PMO Operations • Establish project governance frameworks and tracking mechanisms. • Maintain project trackers, dashboards, and governance repositories. • Conduct governance reviews. • Ensure compliance with organizational PMO standards. • Track key project milestones and deliverables. • Monitor risks, issues, and dependencies. • Drive action item closure. • Maintain project documentation and audit readiness 6. Stakeholder Management & Communication • Engage with: o Clients o Delivery Managers o Program Managers o Recruiters o Resource Managers o Leadership Teams • Provide regular status updates. • Facilitate project review meetings. • Escalate critical project concerns. • Ensure alignment between business expectations and project execution. • Prepare executive-level communication and leadership updates. 7. Team Leadership & People Management • Lead and mentor a team of 3-4 PMO/Project Coordinators. • Allocate responsibilities and monitor performance deliverables. • Ensure adherence to project processes and governance standards. • Guide team members on demand management an d project tracking. • Support employee development and knowledge sharing. • Review reports and ensure data accuracy. • Promote collaboration and continuousimprovem

Key Responsibilities

8. Reporting & Dashboard Management • Prepare: o Daily reports o Weekly project reviews o Monthly governance reports o Executive dashboards • Publish metrics related to:



o Open demands o Fulfillment status o Resource utilization o Interview conversion o Onboarding status o SLA adherence • Present insights to leadership and stakeholders. • Support management reviews with data-driven analysis

9. Risk, Issue & Escalation Management • Proactively identify project and staffing risks. • Maintain risk and issue registers. • Track mitigation actions. • Escalate critical project concerns to leadership. • Coordinate resolution with cross-functional stakeholders. • Monitor impact on project timelines and delivery commitments.
10. RFP / Proposal Support • Support RFP, RFI, and business proposal activities. • Gather project-related inputs from stakeholders. • Provide staffing and resource planning estimates. • Contribute project governance frameworks for proposals. • Prepare capability presentations and solution documentation. • Support effort estimation and project planning activities. • Participate in bid reviews and proposal discussions. • Help build client-facing delivery and governance models.
11. Process Improvement & Operational Excellence • Identify process gaps and operational inefficiencies. • Recommend automation opportunities. • Standardize project management templates and trackers. • Improve reporting accuracy and governance effectiveness. • Drive continuous improvement initiatives. • Support organizational transformation and PMO maturity initiatives.

Skill Requirements

Skill Requirement : Project & PMO • Project Management • PMO Governance • Demand Management • Resource Planning • Stakeholder Management • Risk Management • Capacity Management • Portfolio Reporting Tools • Microsoft Excel (Advanced) • PowerPoint • Microsoft Project • SharePoint • Teams Soft Skills • Leadership • Communication • Negotiation • Problem Solving • Analytical Thinking • Team Management • Client Interaction • Executive Reporting

Must Have Skill

Program & Project Management

Good to Have Skill

Other Requirements

Other Requirement : • Timely demand creation and fulfillment • Effective resource allocation • Accurate PMO reporting • Project governance compliance • Stakeholder satisfaction • Team productivity and development • RFP contribution and business support • Continuous process improvement • Successful project onboarding and execution

📌 Sr Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India

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