- Onboarding & Adoption: Lead current clients through product implementation, configuration, and training to accelerate time-to-value.
- Relationship Management: Act as the primary point of contact and trusted advisor for a designated portfolio of key clients.
- Proactive Engagement: Monitor customer health metrics, usage data, and satisfaction KPIs (like NPS) to spot risks early.
- Cross-Functional Collaboration: Relay customer feedback and product improvement requests to the product, engineering, and sales teams.
- Retention & Growth: Drive account renewals, identify upsell or cross-sell opportunities, and minimize churn.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
📌 Customer Service Officer (Bhiwandi)
🏢 O3Hire
📍 Bhiwandi
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