Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness in Voice.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
- Assist customers with product information, order status, and general inquiries
- Maintain accurate and detailed records of customer interactions and transactions
- Provide feedback to management on recurring customer issues and suggest improvements
Skill Requirements
Excellent communication skills
- Solid phone contact handling skills, including active listening skills and ability to empathize
- Ability to multi-task, prioritize, and manage time effectively
- Ability to build rapport and trust with customers
- Previous customer support experience is an added advantage
Must Have Skill
Customer Service Support
Good to Have Skill
Other Requirements
📌 Process Associate-Voice (India)
🏢 HCLTech
📍 India