Responsible for supervising frontline food service staff, maintaining grooming and attendance standards, overseeing daily service operations, and ensuring smooth service flow and high customer satisfaction. The role involves coordinating with kitchen and service teams, maintaining hygiene standards, resolving customer concerns, and ensuring compliance with company policies.
Key Responsibilities:
- Supervise frontline service staff and daily operations.
- Monitor staff grooming, hygiene, punctuality, and attendance.
- Ensure smooth service flow and timely food delivery.
- Maintain food quality, presentation, and service standards.
- Coordinate with kitchen and service teams for effective operations.
- Handle customer complaints and ensure customer satisfaction.
- Ensure cleanliness, food safety, and compliance with company SOPs.
- Monitor service supplies and report operational issues to management.