Position: Warranty & Labour Claim Executive – LiveLink (HL & BHL)

Department: Service / Product Support
Industry: Automobile / Construction Equipment (JCB or Heavy Equipment)
Qualification: B.Tech / Diploma in Mechanical Engineering or a relevant technical field
Experience: 2–5 Years in Warranty Claims, Labour Claims or Service Operations
Product Segment: Heavy Line (HL) & Backhoe Loader (BHL)

Job Purpose

To manage warranty and labour claim activities for HL & BHL equipment, ensure timely submission and settlement of claims, monitor failed parts movement, and maintain accurate updates in JCB systems such as TechWeb, LiveLink and Smart Serve.

Key Roles & Responsibilities (KRAs)

1. Labour Claim Management – HL & BHL

- Prepare, verify and submit labour claims for HL and BHL machines.
- Ensure claims are submitted within the prescribed timelines.
- Monitor claim status and coordinate for approval and settlement.
- Maintain proper claim records and follow up on pending or rejected claims.

2. Warranty Failed Parts Movement & Tracking

- Track warranty-failed parts from branches to Head Office.
- Coordinate collection, verification, packing and dispatch of failed parts to the JCB Plant.
- Maintain part-wise dispatch records and ensure timely delivery.
- Follow up on pending parts and maintain proper documentation.

3. LiveLink Error Code Monitoring

- Monitor LiveLink error codes on a daily basis.
- Identify eligible cases and coordinate with service teams for job card opening.
- Ensure timely call opening and documentation to generate labour claims.
- Follow up with branches for necessary technical reports and supporting documents.

4. Smart Serve Daily Activities





- Monitor and update daily service-related activities in Smart Serve.
- Ensure accurate data entry and timely completion of assigned activities.
- Coordinate with branch service teams for pending updates and discrepancies.

5. Daily Machine Failure & TechWeb Updates

- Collect and monitor daily machine failure reports from all branches.
- Ensure timely updating of machine failure details in JCB TechWeb.
- Track machine breakdown cases and coordinate with service teams for resolution.
- Maintain accurate records of machine failures, warranty status and claim progress.

Required Skills & Competencies

- Practical knowledge of warranty and labour claim processes in automobile or construction equipment industries.
- Experience with JCB warranty claim procedures will be preferred.
- Working knowledge of TechWeb, LiveLink and Smart Serve.
- Good knowledge of Excel, MIS reporting and documentation.
- Strong coordination and follow-up skills.
- Analytical ability to track claims, machine failures and pending cases.
- Good communication and problem-solving skills.

Preferred Candidate Profile

- Candidates with experience in JCB, earthmoving equipment, automobile dealership or heavy equipment service operations.
- Experience in handling warranty claims, failed parts tracking and labour claim documentation.
- B.Tech / Diploma in Mechanical Engineering or equivalent relevant technical qualification.

Job Location: Bhubaneswar, Mancheswar

Apply: [[email protected] / +91-XXXXXXXXXX]

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Paid time off

Work Location: In person

📌 Warranty & Labour Claim Executive (Bhubaneswar)
🏢 KTT, KALINGA TOUR AND TRAVELS,
📍 Bhubaneswar