- Business growth: Achieve service revenue, labour sales, spare parts sales, accessories and annual maintenance targets.
- Workshop operations: Improve productivity, bay utilisation, repair quality, turnaround time and first-time fix rate.
- Customer satisfaction: Improve CSI/NPS, customer retention and complaint resolution.
- Dealer management: Monitor dealer performance, service standards, infrastructure and manpower capability.
- Warranty and technical support: Control warranty claims, resolve repeat failures and coordinate technical escalations.
- Financial performance: Manage budgets, operating costs, gross profit and service department profitability.
- Team leadership: Lead service managers, workshop managers, parts teams, CRM and technical staff.
- Reporting: Review monthly KPIs, MIS reports, audits and corrective action plans.

Pay: ₹80,000.00 - ₹100,000.00 per month

Work Location: In person

📌 GM - After Sale (Thiruvananthapuram)
🏢 Mahindra
📍 Thiruvananthapuram