- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the appropriate department when necessary.
- Provide product and service information to customers.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet established performance metrics such as response time and customer satisfaction scores.
- Identify customer needs and recommend suitable products or services.
- Stay updated on company products, policies, and procedures.
Pay: ₹10,000.00 - ₹16,000.00 per month
Work Location: In person
📌 Customer Support Representative (Newtown)
🏢 Aurovisglobal Private
📍 Newtown
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