Job Summary

Technical Skills

- ABAP Development and Debugging
- ABAP Object-Oriented Programming (OOABAP)
- Open SQL and Performance Optimisation
- CDS Views development and Analysis
- Enhancements (BADI, User Exits, Enhancement Framework)
- ALV Reports and Interactive Reporting
- Function Modules, BAPIs, RFCs
- IDoc and Interface Processing
- Background Job Development and Troubleshooting

Key Responsibilities

- A valuable understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
- A familiarity with incident management and business continuity software i.e. Service Now.
- Demonstrable experience in leading recovery teams in fast-paced situations.
- ITIL Foundation certification.
- Experience in enterprise environments with 24*7 operations.
- Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
- Exposure to Agile, Devops or SRE principles.

Skill Requirements

Domain Knowledge:

- Industry Standard Payments knowledge & Formats
- International Payments - SWIFT, SEPA, TARGET2
- UK Domestic Payments – BACS, Faster payments, CHAPS, Cash and Cheque, Inter Group / Account Transfers
- Payment Standards: ISO20022 (PAIN113, PAIN118, PAIN119, PACS008, PACS009, PACS004, PACS002), SWIFT MT (MT101, MT910, MT900), CAMT formats.

- Banking & Payments domain knowledge




- Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.
- A good understanding of ITIL processes, especially Incident, Problem and Change.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.
- You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.
- A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.
- Coordinate problem management efforts to identify root causes and implement permanent fixes.
- Maintain and improve runbooks, support documentation and operational procedures.
- Lead daily standups and operational reviews ensuring team alignment and service transparency.
- Contribute by finding opportunities for automation or self-service.

Must Have Skill

SAP ABAP,SAP CDS views,SAP HANA XS Advanced,SAP Enhancements & Modifications (BAPI/BADI/etc.)

Good to Have Skill

Other Requirements

📌 Senior Technical Support Specialist (India)
🏢 HCLTech
📍 India