Company Description Ratna Cafe has been a beloved part of Chennai’s food culture for over 75 years, known for serving South Indian cuisine that feels like home. Founded in Triplicane in 1948, the restaurant is celebrated for its original recipes, iconic idli-sambar, and consistent, heartfelt hospitality. Generations of guests return for the trusted flavors that have remained true to tradition despite changing trends. Ratna Cafe is widely recognized as a living culinary tradition and a key contributor to Chennai’s cultural and gastronomic identity. The team is dedicated to preserving authenticity while delivering a warm, welcoming dining experience every day. Role Description The Restaurant Operations Manager is a full time, on-site role based in Chennai, responsible for overseeing daily restaurant operations and ensuring an excellent guest experience. This role includes managing staff schedules, supervising front-of-house and back-of-house teams, and maintaining consistent food quality and service standards in line with Ratna Cafe’s heritage. The Operations Manager will monitor inventory, coordinate with suppliers, ensure hygiene and safety compliance, and manage cash handling and basic financial reporting. The role also involves handling guest feedback, resolving operational issues, implementing process improvements,



and supporting training and development of team members. The Manager will work closely with leadership to meet operational targets, uphold brand values, and ensure smooth functioning across all service periods. Qualifications
• Experience in restaurant or hospitality operations management, including team supervision and shift coordination.
• Skills in customer service and guest relationship management, with the ability to handle feedback and resolve concerns professionally.
• Knowledge of food safety, hygiene standards, and compliance with local regulations applicable to restaurant operations.
• Ability to manage inventory, vendor relationships, and basic cost control to support efficient, high-quality service.
• Strong organizational, time management, and problem-solving skills to handle fast-paced, high-volume operations.
• Effective communication and interpersonal skills, with the ability to lead, coach, and motivate diverse teams.
• Comfort with basic reporting and use of POS or restaurant management systems for tracking sales and operational metrics.
• Prior experience in South Indian cuisine or established local eateries is an advantage; formal training in hospitality or restaurant management is preferred.

📌 Restaurant Operations Manager (Chennai)
🏢 Ratna Cafe
📍 Chennai