Company Description Alldigi Tech is a global business solutions provider with over two decades of experience in Employee Experience Management (EXM) and Customer Experience Management (CXM). The company partners with Fortune 500 organizations and businesses worldwide, delivering high-quality, customized solutions through a diverse, skilled workforce. Strategically located delivery centers enable responsive, localized support across industries and geographies. Leveraging technology, innovation, and collaboration, Alldigi Tech offers services including payroll management, compliance support, debt collections, healthcare support, fraud prevention, and AML/KYC compliance. The organization is committed to client satisfaction, continuous improvement, and adherence to applicable safety and grievance redressal frameworks such as SHe-Box. Role Description This is a full time, on-site Fraud & Disputes role based in Chennai. The role involves reviewing and analyzing transactions to identify potential fraud, managing chargebacks and disputes, and documenting findings in line with internal policies and regulatory requirements. Responsibilities include conducting detailed fraud investigations, gathering and validating evidence, and coordinating with internal stakeholders and external partners as needed. The individual will monitor fraud trends,



suggest improvements to controls and processes, and support reporting and compliance activities. The role also requires clear communication with clients or customers regarding dispute status, resolutions, and any follow-up actions. Qualifications
• Candidates should possess strong skills in Fraud Prevention and Fraud Investigations.
• Candidates should possess experience handling Chargebacks and disputes processes.
• Candidates should possess solid Analytical Skills for transaction review, data interpretation, and pattern identification.
• Candidates should possess effective Communication skills for clear documentation, stakeholder coordination, and client interactions.
• Attention to detail, integrity, and a high level of professional ethics in managing sensitive financial information.
• Ability to work in a fast-paced, compliance-driven environment and follow established procedures and regulatory guidelines.
• Proficiency with standard office software and familiarity with fraud monitoring tools or payment platforms is an advantage.
• Relevant experience in banking, payments, fintech, or risk operations is preferred; a bachelor’s degree in finance, business, accounting, or a related field is beneficial.

📌 Fraud & disputes (Chennai)
🏢 Alldigi Tech
📍 Chennai