Training Manager – Deep Cleaning

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair and painting, which are delivered in the comfort of their homes at a time of their choosing.

We promise our customers a high-quality, standardised and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance and brand support, helping them succeed and deliver on this promise.

About the Role & Team

Urban Company's India business is divided into three large verticals with several core categories within these verticals:

- Beauty Vertical
- Salon for Women: Skin-care services
- Salon for Women: Hair, nails and make-up
- Men's grooming
- Spa therapy for men and women
- Treatments
- Home Vertical
- AC and appliance repair
- Cleaning and Pest Control
- Electricians, Plumbers and Carpenters
- Painting
- Products Business
- Beauty and spa products
- Water purifiers, RO filters, etc.
- Home solutions store
- Cleaning products
- Native – Smart Locks and RO

Job Description

We are seeking an experienced Training Manager for our Deep Cleaning Category. The Training Manager will play a crucial role in ensuring high-quality delivery of deep cleaning services across the assigned city.

The individual will be responsible for leading training initiatives, developing and refining training content, and providing technical and behavioural training to service partners.



The role will focus on building partner capabilities in cleaning techniques, equipment handling, chemical usage, safety standards and service SOPs to ensure a consistent and delightful customer experience.

What You'll Do

- Lead training programmes for service partners offering deep cleaning services in the assigned city.
- Develop and refine training content covering deep cleaning techniques, service SOPs and industry best practices.
- Provide hands-on training on cleaning equipment, machines, tools and products used during deep cleaning services.
- Train partners on appropriate chemical usage, dilution ratios, surface compatibility and safe handling practices.
- Ensure partners follow safety, hygiene and quality standards, including the correct use of personal protective equipment (PPE).
- Conduct practical demonstrations and assessments to evaluate partners technical skills and service readiness.
- Provide behavioural training focused on communication, grooming, professionalism and customer handling.
- Implement training interventions to improve service quality, productivity and customer experience.
- Lead and guide a team of trainers to ensure consistent training delivery across locations.
- Monitor training effectiveness and partner performance,



identifying gaps and implementing corrective actions.
- Collaborate with cross-functional teams to identify training requirements and develop solutions to address performance gaps.
- Stay updated on cleaning techniques, equipment, products and best practices relevant to deep cleaning services.

What We Need

- Bachelor's degree in Hospitality Management, Business Administration or a related field.
- 5+ years of experience in top-tier hotels, facility management or startups, preferably in training and development.
- Experience in housekeeping, deep cleaning, facility operations or related cleaning services.
- Strong understanding of cleaning procedures, equipment, chemicals, safety standards and service quality.
- Demonstrated experience in developing and delivering technical and behavioural training for blue-collar workers.
- Proven ability to manage and guide teams of trainers or frontline professionals.
- Strong leadership, communication and interpersonal skills.
- Excellent organisational skills with the ability to prioritise and manage multiple tasks.
- Ability to work in a fast-paced environment and adapt to changing business requirements.
- A strong focus on customer experience, service quality and continuous improvement.

Equal Opportunity Statement

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work workplace. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation or gender identity.

📌 Training Manager (Mumbai)
🏢 Urban Company
📍 Mumbai