Position Overview We are seeking an experienced Oracle Fusion Cloud SCM - Service Logistics Functional Consultant to join our support engagement team. This position is tailored for professionals with over 5 years of hands-on functional experience in Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The role's principal focus is on post-implementation system support, troubleshooting, minor enhancements, and ongoing process optimization for global or multi-location environments.
Key Responsibilities Application Support & Troubleshooting
Deliver functional support for Oracle Fusion Cloud Service Logistics, addressing user queries, incidents, and service requests within agreed SLAs. Troubleshoot and analyze issues relating to service work order management, spare parts inventory, debrief, logistics, returns, and field service with technical teams and/or Oracle Support on product defects, complex root cause analysis, and systemic issue resolution. Provide support for period-end processing and key business cycles involving service and logistics modules. System Enhancements & Change Management:
Requirements
Gather, review, and analyze enhancement requests or changing business requirements for Service Logistics processes. Implement configuration updates, minor enhancements, and participate in testing (unit, UAT, regression)



for current features and quarterly Oracle interface/integration processes with Inventory, Procurement, Order Management, Procurement, and Field Service modules. User Training & Documentation:
Create and update user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes. Conduct training sessions, user onboarding, and knowledge transfer workshops for business users and fellow support personnel. Stakeholder Engagement & Communication: Demonstrated success in supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM with business process mapping, change management, and ticketing systems. Excellent analytical, communication, and documentation skills. Experience collaborating in global, multi-location support Cloud certification in Service Logistics or SCM modules (preferred but not mandatory). Preferred Skills Experience with adjacent modules such as Oracle Fusion Inventory, Order Management, Procurement, and Field Service. Exposure to ITIL processes and enterprise support tools (Service Now, JIRA, Remedy, etc.). Hands-on experience with integrations, data migration, and custom reporting. Managed service or Application Maintenance & Support (AMS) background.

📌 USI-CTH Oracle Fusion Cloud SCM Func - Service Logistics - 5+ Years - Support Specialist (India)
🏢 Ascendion
📍 India