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Job Summary

• Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank's external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Contract Managers/Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for.
• The Specialist, Contract Management Services (CMS) is responsible for delivering Contract Management Services that provide specialised support to Contract Managers/Owners of assigned contracts within respective categories or domains.
• This role serves as the subject matter expert with deep industry knowledge in the relevant sub-category/domain and ensures that Contract Managers/Owners receive the necessary support to meet their contract management and ownership obligations throughout the entire contract lifecycle.
• The Specialist, CMS will work closely with SCM Category Management stakeholders, SCM Category Leads/Managers, SCM Supplier Managers, SCM Cluster Leads and Contract Managers/Owners to drive continuous improvement.

Key Responsibilities

Strategy
• Support the Manager, CMS in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank's overall procurement lifecycle objectives.




• Act as the subject matter expert for the assigned category or sub-category within CMS services and serve as the primary point of contact for Contract Managers/Owners.
• Represent the function when required to drive and support continuous improvement initiatives and participate in Refinement Forums. This includes requirements gathering, prioritization of SCM/business/function needs, adoption activities, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
• Contribute to the ideation and development of technology advancements (e.g., AI, automation, tooling) to strengthen CMS capabilities.

Business
• Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders.
• Play an advisory role in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Managers with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
• Build and maintain robust relationships with internal stakeholders, including legal, compliance, finance, and business units.
• Support problem resolution and act as the final escalation point for assigned category or domain of CMS inquiries and issues.
• Support the input of design and requirements for the platform and tools strategy for CMS.
• Play a role in driving the adoption of AI and automation,



across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.

Process

• Continuous Improvement
• Support initiatives and identify use cases to optimise process and cost efficiency (e.g. Automation, AI, Process Simplification)
• Drive initiatives to optimize value creation through effective contract management.
• Monitor and improve end user experience.
• Document solutions and contribute to knowledge base to improve user experience.

• CMS Day-to-day
• Role Scope:
Transition from Day 1 into Day 2
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.
Key Contracts Obligations
• Ensure that the key contract obligations are registered in the key obligations log; and
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance

Spend Forecasting
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes
Changes and Amendments
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
• Support regulatory driven contract change programs
Third Party Risk Management (TPRM)
• Support Contract Managers/Owners with Day 2 period risk

📌 Manager - Contract Management Services (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru