Key Responsibilities
Monitor and evaluate inbound and outbound sales calls handled by travel sales representatives. Assess English fluency, communication skills, professionalism, customer engagement, and sales effectiveness. Evaluate sales techniques, fare presentation, objection handling, negotiation, upselling, and closing skills. Verify the accurate communication of airline fare rules, baggage policies, cancellation conditions, refunds, and ticketing procedures. Identify sales gaps, communication errors, process violations, and inappropriate selling practices. Provide constructive feedback and coaching to improve individual and team performance. Prepare quality reports, maintain audit records, and identify recurring performance issues. Escalate critical quality failures, compliance violations, and customer-handling concerns to management. Intested candidates call Deepak @ (phone hidden) This job is provided by Shine.com
📌 Hiring for QA (India)
🏢 Sharda Consultancy Services
📍 India
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