Company: Rubik Infotech Pvt. Ltd. Industry: Cybersecurity Solutions & Services Position: Customer Relations Specialist Experience Required: Minimum 2 Years

Location:
Ahmedabad, Gujarat Employment Type: Full-Time About Rubik Infotech Rubik Infotech Pvt. Ltd. is a cybersecurity solutions and services company committed to helping organisations protect their digital infrastructure, sensitive information, and business operations from evolving cyber threats. With our philosophy "Your Security, Our Passion," we focus on delivering reliable cybersecurity solutions, building long-term customer relationships, and ensuring customer satisfaction. We are looking for an enthusiastic, proactive, and customer-focused Customer Relations Specialist who can strengthen our customer engagement, coordinate with internal teams, and deliver an exceptional customer experience. Key Roles & Responsibilities 1. Customer Relationship Management Build and maintain strong, professional relationships with existing customers. Act as a primary point of contact for customer communication and coordination. Conduct regular follow-ups to understand customer requirements, feedback, and concerns. Ensure a positive customer experience throughout the customer lifecycle. 2. Customer Communication & Engagement Communicate confidently with customers through telephone calls, emails, and virtual meetings. Participate in Microsoft Teams, Zoom, and other online customer meetings. Draft professional emails, follow-up communications, and customer updates. Maintain timely, clear, and effective communication with customers and internal teams. 3. Customer Support Coordination Coordinate with technical, sales, and support teams to ensure timely resolution of customer queries. Proactively monitor customer concerns and follow up until satisfactory resolution.



Escalate critical issues to the appropriate teams when required. Keep customers informed about the progress of their requests. 4. Customer Retention & Satisfaction Develop long-term customer relationships through regular engagement. Identify customer concerns proactively and work towards suitable solutions. Support customer retention and renewal activities through effective coordination. Collect customer feedback and suggest improvements to enhance customer satisfaction. 5. Documentation & Reporting Maintain accurate records of customer interactions, follow-ups, and commitments. Prepare customer communication reports and follow-up summaries. Track pending customer requests and coordinate their timely closure. Update CRM systems or internal customer databases regularly. Required Skills & Competencies Excellent Communication: Strong verbal and written communication skills in English. Knowledge of Hindi and Gujarati will be an advantage. Customer Interaction: Comfortable communicating with customers over phone calls, emails, and online meetings. Professional Email Writing: Ability to draft clear, courteous, and professional business emails. Proactive Attitude: Ability to anticipate customer needs and take initiative. Patience & Empathy: Capable of handling customer concerns calmly and professionally. Solution-Oriented Mindset: Focused on resolving customer challenges rather than merely reporting issues. Team Coordination:



Ability to collaborate effectively with technical, sales, and management teams. Time Management: Capable of managing multiple customer interactions and follow-ups simultaneously. Technical Understanding: Basic knowledge of computers, IT infrastructure, networking, or cybersecurity will be an added advantage. Educational Qualifications & Experience Graduate in any discipline. Candidates with a background in Computer Science, Information Technology, BCA, B.
Sc. IT, or related fields will be preferred. Minimum 2 years of professional experience in customer relationship management, customer service, customer success, client coordination, or a similar role. Experience in the IT, software, cybersecurity, or technology services industry will be an added advantage. What We Value at Rubik
• We believe customer relationships are built on Trust, Communication, Commitment, and Consistency.
• The ideal candidate should demonstrate:
• Ownership and accountability.
• A positive, customer-first attitude.
• Strong interpersonal and relationship-building skills.
• Willingness to learn new technologies and cybersecurity concepts.
• Commitment to customer satisfaction and continuous improvement.

What We Offer
Opportunity to work in the growing cybersecurity industry. Exposure to enterprise customers and cybersecurity technologies. A collaborative and learning-oriented work environment. Opportunities for career development and career growth. A role that directly contributes to customer satisfaction and business success.

How to Apply
Interested candidates can share their updated CV through: Email: [email protected] WhatsApp: +91 (phone hidden) Website: www.rubikinfotech.com

📌 Customer Relations Specialist – Customer Success (Ahmedabad)
🏢 Rubik Infotech
📍 Ahmedabad