**Responsibilities** + Monitoring and Incident Management (fix, Notification and Escalation) of the Production Environment + Monitoring of Systems and Applications within ICE Data Services production environment. + Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. + Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery. + Open, and update production Incident tickets according to company standards. + Problem Management + Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned. + Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed. + System and Application Production Readiness + Work with other internal and external teams to expand and maintain operational run-books and other documentation. + Application and infrastructure availability checks and tasks at scheduled times. + Configuration of Monitoring Tools and alarms. + Deployment Management + Production deployments + Approve and execute production deployment tasks. + Monitoring of systems and applications within the ICE Data services business. + Analyze and resolve the incidents within a stipulated timeline. + Perform deployments during the regular maintenance windows. + Closely work with Development & QA teams on root cause tasks. **Knowledge and Experience** + IT based University degree 1-3 years' experience within IT systems support and/or operational support of applications,



databases within both Windows and Linux/Unix OS environments. + Proficiency in Bash (Linux scripting) and working knowledge of a broad range of Linux and Windows core utilities/applications, + Working knowledge of networking: specifically, TCP and UDP + Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours (24/7) and days, including weekends and bank holidays. + Robust skills in the following areas + Business English verbal and written communications skills + High level of general IT skills with email and MS Office Applications + Logical approach, critical thinking, and analytical problem-solving skills with an ability to identify the root cause(s) of a problem. + Works as a team player - able to interface / liaison effectively with a variety of different kinds of IT and non-IT contributors and personalities across the organization. + Maintains effective relationships with individuals and the team as a whole. + Able to build team morale and motivates individual members of the team effectively by recognizing their contribution. + Shares own knowledge and encourage team members to share their knowledge. + Identifies opportunities to encourage positive changes within operations. + Achieve a high level of performance from self and team. + Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. + Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task. + Self-confident and assertive.

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange
📍 Hyderabad