Salary:
₹40,000 – ₹60,000 per month + Performance Incentives Reporting To: Business Head / Head of Sales & Operations
About the Role
Entartica SeaWorld is developing a premium watersports and leisure experience in Alibaug with a strong focus on premium watersports, hospitality, guest experience, events and experiential entertainment. We are looking for a Guest Experience & Sales Manager who can take complete ownership of the customer journey at the site — from greeting the guest and explaining experiences to generating sales, coordinating activities, managing hospitality, training the team and developing strong local business relationships. The ideal candidate should be energetic, presentable, commercially driven and comfortable interacting directly with premium customers, hotel guests, families, corporate groups, event planners and travel partners.
Key Responsibilities
1. Guest Experience & Hospitality.2. In office Sales3. Team Training & Guest Communication4.
Hotel & Resort Partnerships – Alibaug5. Event Planner & Wedding Planner Network6. Event Sales & Execution7. Software & CRM Management8. Daily Site Management9. Premium Guest & VIP Handling.10. Sales & Marketing CoordinationCandidate ProfileExperience3–7 years of experience in one or more of:
• Hospitality
• Resort
• Hotel
• Premium leisure
• Adventure tourism
• Watersports
• Amusement parks
• Event management
• Experience centres
• Club management
• Travel & tourism
• Premium retail/customer experience Experience in Alibaug, Mumbai, Navi Mumbai, Panvel or the luxury hospitality/event ecosystem will be an advantage. Key Skills
• Guest Relationship Management
• Hospitality
• Sales & Upselling
• Team Management
• Team Training
• Event Sales
• Hotel Partnerships
• B2B Sales
• Local Networking
• CRM/Software Management
• Complaint Handling
• Negotiation
• Communication
• Presentation
• Reporting