Company Description ICICI Bank is one of India’s leading private sector banks, providing a broad range of banking products and services to corporate, SME, and individual customers nationwide. The Bank serves customers through multiple channels, including an extensive branch network, ATMs, mobile banking, internet banking, and phone banking. As of September 30, 2025, ICICI Bank operates 7,246 branches and 10,610 ATMs and cash recycling machines across India, offering wide accessibility and reach. The organization emphasizes customer support and service quality, backed by robust infrastructure and technology-driven solutions. ICICI Bank fosters a professional work environment with opportunities for growth in retail and corporate banking. Role Description The Relationship Manager is a full-time, on-site role based in Kottayam, responsible for managing and growing a portfolio of retail and SME customers. The role involves building long-term relationships, understanding customer needs, and recommending appropriate banking products such as accounts, loans, cards, and investment solutions. Day-to-day tasks include regular customer meetings, handling service requests, resolving issues, and ensuring high levels of customer satisfaction. The Relationship Manager will also focus on achieving sales and revenue targets,



cross-selling products, and coordinating with internal teams to ensure smooth transaction processing and compliance with Bank policies. The position requires consistent follow-up, market awareness, and adherence to regulatory and risk management guidelines. Qualifications
• Robust customer relationship management and client servicing skills, with the ability to understand and address diverse customer needs.
• Sales, negotiation, and cross-selling skills to promote banking products and achieve business targets.
• Knowledge of retail banking products, SME banking solutions, and basic financial concepts relevant to customer portfolios.
• Effective communication and interpersonal skills, including proficiency in English and local languages as needed.
• Ability to work with CRM systems and banking software, with good numerical and analytical skills.
• Bachelor’s degree in Commerce, Business, Finance, or a related field; a postgraduate qualification or MBA is an advantage.
• Previous experience in banking, financial services, or customer-facing sales roles is preferred.
• High ethical standards, attention to detail, and commitment to regulatory compliance and risk management.

📌 Relationship Manager (Kottayam)
🏢 ICICI Bank
📍 Kottayam