Role Description

The Operations Supervisor is a full-time, on-site role based in Abroad, responsible for overseeing daily operational activities to ensure smooth delivery of digital marketing services. This role involves planning and coordinating workflows, monitoring project timelines, and ensuring that performance marketing, SEO, content, and design teams are aligned with client objectives and agency standards. The Operations Supervisor will track key operational metrics, identify process gaps, and implement improvements to enhance efficiency, quality, and client satisfaction. Day-to-day tasks include supervising team members, managing resource allocation, coordinating with account managers and leadership, and maintaining documentation and reporting for ongoing projects. The role also involves supporting hiring and onboarding processes, enforcing operational guidelines, and contributing to operational strategies that enable scalable growth.

Qualifications

- Candidates should possess strong Supervisory Skills, including team oversight, workflow coordination,



and performance monitoring.
- Candidates should possess Operations and Operations Management skills to manage processes, resources, and cross-functional collaboration.
- Candidates should possess Analytical Skills to interpret operational data, track KPIs, and drive data-informed improvements.
- Candidates should possess Communication skills to collaborate with internal teams, interact with clients as needed, and provide clear reporting to leadership.
- Relevant experience in agency, startup, or digital marketing operations is beneficial.
- Ability to work in a fast-paced workplace, prioritize multiple projects, and maintain attention to detail.
- Proficiency with project management tools, spreadsheets, and documentation software is preferred.
- Bachelor's degree in Business, Operations Management, Marketing, or a related field, or equivalent practical experience.

📌 Operations Supervisor (Chennai)
🏢 Gen Z Media Agency
📍 Chennai