We are hiring Customer Service Associates to handle customer queries and provide support through email, chat and other digital communication channels.
Roles & Responsibilities
- Handle customer queries through email, chat and web tickets.
- Resolve customer issues and complaints within defined timelines.
- Provide accurate information and ensure customer satisfaction.
- Follow up on pending customer requests and ensure timely closure.
- Update customer details and case information in CRM tools.
- Coordinate with internal teams to resolve customer concerns.
- Maintain service quality and meet defined performance targets.
Required Skills
- 13 years of experience in Customer Service / Customer Support.
- Experience in Email Support, Chat Support, Non-Voice or Voice Process.
- Valuable written and verbal English communication skills.
- Basic knowledge of CRM and ticketing tools.
- Good problem-solving and customer-handling skills.
- Comfortable working in rotational shifts, including weekends and holidays.
Interested candidates can apply with their updated resumes.