Company Description HR TEAM is a professional services organization focused on delivering reliable and efficient HR and business support solutions. The company is committed to helping client organizations streamline their processes and improve overall service quality. HR TEAM emphasizes responsive support, clear communication, and consistent performance across its service offerings. Team members are encouraged to collaborate, learn, and grow within a structured yet inclusive work environment. The company values integrity, accountability, and strong client relationships. Role Description This is a full-time, on-site Customer Support Representative – Chat Process role based in Ahmedabad. The person in this role will handle customer inquiries and issues through live chat, providing accurate information, resolving concerns, and ensuring a positive experience. Daily responsibilities include responding to customer queries promptly, troubleshooting common problems, and escalating complex issues to the appropriate teams when needed. The role involves maintaining detailed and transparent records of interactions,



following defined processes and guidelines, and contributing to customer satisfaction and retention. The representative will collaborate with colleagues and supervisors to improve support quality and share feedback on recurring issues. Qualifications
• Strong customer support and customer service skills, with a focus on customer satisfaction.
• Effective written communication skills suited for chat-based interaction.
• Ability to troubleshoot issues and provide clear, step-by-step guidance.
• Attention to detail, accuracy in documentation, and ability to follow processes.
• Comfort working in an on-site, fast-paced environment in Ahmedabad.
• Basic computer literacy and familiarity with chat platforms or CRM tools.
• Prior experience in customer support or contact center roles is an advantage.
• Minimum educational qualification: high school diploma or equivalent; further education is a plus.

📌 Customer support representative- chat process (Ahmedabad)
🏢 Hr Team
📍 Ahmedabad