About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Summary:

Northern Trust is seeking a Senior Digital Operations & Web Experience Analyst to help build, operate and continuously improve how digital content and experiences are delivered across our owned digital ecosystem.

This is not a traditional web-publishing role. The position combines digital operations, workflow and process optimization, governance, hands-on publishing, quality assurance, performance improvement and cross-functional enablement.

The initial and largest focus will be our global public web ecosystem, where the chance to improve operational consistency, scalability and performance is greatest. The broader mandate extends across the owned digital channels and platforms managed by Digital Marketing. You will help establish common workflows, standards and operating practices so content can be created, approved, published, distributed, measured and optimized consistently-regardless of platform or destination.





You will work as an integral member of a global Enterprise Digital organization, partnering with Marketing, Content, Digital Product, UX/UI, Technology, Analytics, SEO, Accessibility, Compliance and business teams.

Major Duties:

Digital workflow and process excellence
• Own and continuously improve workflows spanning intake, requirements, prioritization, production, approvals, publishing/distribution, QA, measurement and optimization.
• Map current-state processes and identify bottlenecks, unnecessary handoffs, duplication, control gaps and sources of rework.
• Create and maintain SOPs, workflow documentation, checklists, service expectations, decision criteria and escalation paths.
• Use operational data to improve cycle time, throughput, quality and predictability.
• Identify opportunities to simplify work through process redesign, automation and platform integration.

Owned digital publishing and delivery

• Independently manage complex digital requests and releases from intake through post-launch validation.
• Author, maintain and publish content in Adobe Experience Manager or a comparable enterprise CMS.
• Support enterprise websites, landing pages, insights and thought-leadership experiences, product and solution content, localized experiences and other owned digital destinations.




• Manage content and asset requirements including metadata, taxonomy, tagging, approvals, localization and lifecycle.
• Promote approved templates, reusable components and structured-content practices that enable scale.

Standards, governance and risk reduction

• Help define, document, operationalize and maintain digital publishing and delivery standards.
• Translate UX, design-system, accessibility, SEO, analytics, content, privacy, compliance and technology requirements into practical procedures.
• Establish and apply QA and release-readiness practices.
• Identify inconsistent practices, unnecessary customization and workarounds that create operational risk, technical debt or fragmented experiences.
• Coordinate exceptions with the appropriate Product, Technology, Design or control owner.

Quality and experience assurance

• Perform and improve pre- and post-publication QA.
• Validate content accuracy, page structure, responsive behavior, links, imagery, documents, metadata, accessibility, SEO, analytics and experience requirements.
• Coordinate defect remediation and support regression testing and production validation.
• Analyze recurring defects to identify root causes and preventive improvements.

Performance and optimization

• Partner with Analytics, SEO, UX and Digital Product teams to understand operational, site-health and experience performance.
• Translate insight into prioritized opportunities that improve discoverability, accessibility, usability, engagement and conversion where applicable.
• Support audits, testing and experimentation; validate whether changes deliver the int

📌 SR SPECIALIST, DIGITAL OPERATIONS (Bengaluru)
🏢 Northern Trust
📍 Bengaluru