Helping Hearts USA LLC -

Remote Home Care Scheduler and Operations Support Coordinator (India)

Company: Helping Hearts USA LLC
Public Brand: Delora Care, A Helping Hearts Company
Position: Remote Home Care Scheduler and Operations Support Coordinator
Job Type: Full-time or part-time, based on the selected and agreed-upon schedule
Work Location: Fully remote within India
Company Headquarters: USA
Experience: Minimum of three years, with five years preferred
Education: Master’s degree in Healthcare Administration, Healthcare Management, Business Administration, Human Resources, Operations Management or a closely related field from a recognized university is required
Time Zone: The assigned schedule follows U.S. Central Time and adjusts between Central Daylight Time and Central Standard Time
Schedule Options: Weekdays, weekends or an approved mixed schedule
Availability: Holiday availability, emergency coverage and rotating on-call support may also be required
Compensation: Based on experience and discussed during the interview process. Payment currency, pay frequency, applicable overtime, leave, benefits and engagement terms will be provided before an offer is accepted.

Help Us Keep Care Connected and Make a Difference Every Day

Welcome to Helping Hearts USA LLC, home of Delora Care. Every dependable client visit begins with a caring and organized professional working behind the scenes. When schedules are accurate, caregivers feel supported, clients receive consistent care, and families experience greater comfort and peace of mind.

We are excited to welcome a warm, dependable and highly organized scheduler to our growing team.



This is a stable, long-term remote opportunity for someone who enjoys helping people, solving problems and keeping significant details organized.

The right candidate will understand that scheduling is not simply filling open shifts. It is about building strong connections among clients, families, caregivers and the Operations team while helping ensure that every client receives the dependable support they deserve.

In addition to scheduling responsibilities, this position assists with approved care-plan updates, applicant screening, caregiver records, client coordination, reporting and other operational duties related to the clients, caregivers and communities we serve. Additional assignments may be provided by the Operations Manager or senior leadership based on current organizational needs.

Although this is a fully remote position, it is a structured professional role with established working hours, daily responsibilities, performance expectations and ongoing communication requirements.

This position is based in India and supports the daily operations of a U.S. home care agency. No relocation to the United States is required. Applicants must be legally authorized to work in India and able to work their complete assigned U.S.



Central Time schedule from a private and professional remote workspace.

Position Overview

The Remote Home Care Scheduler and Operations Support Coordinator is responsible for creating, maintaining and monitoring caregiver schedules while ensuring assignments are appropriately staffed according to client needs.

The scheduler must respond promptly to call-offs, missed clock-ins, late arrivals, schedule changes, new client starts and urgent coverage needs.

This position also supports daily agency operations by assisting with applicant screening, approved care-plan updates, caregiver records, client coordination, reporting and other administrative responsibilities.

The ideal candidate is calm under pressure, communicates professionally, pays close attention to detail and can manage several priorities without losing accuracy, patience or compassion.

Available Remote Schedule Options

Applicants may apply for a weekday schedule, weekend schedule or mixed weekday and weekend schedule. Applicants must clearly identify their preferred schedule when applying and must be able to work the complete schedule they accept.

Option 1: Weekday Schedule

Monday through Friday from 4:30 PM to 11:00 PM U.S. Central Time

This schedule provides approximately 32.5 hours per week.

The corresponding India hours are generally:

- During U.S. Central Daylight Time: 3:00 AM to 9:30 AM IST on the following calendar day

- During U.S. Central Standard Time: 4:00 AM to 10:30 AM IST on the following calendar day

Option 2: Weekend Schedule

Saturday from 8:00 AM to 8:00 PM U.S. Central Time

📌 After Hours Home Care Scheduler (Chennai)
🏢 Helping Hearts USA
📍 Chennai