? Hiring: Service Delivery Manager

Location:
Bangalore

Experience:
5-7Years ? Role Overview: The candidate will play a key role in managing IT Production landscapes, ensuring process adherence, achieving KPIs, and driving continuous service improvement. You will collaborate with application, infrastructure, and cross-functional teams to enhance service quality and stakeholder confidence. ?

Key Responsibilities
- Establish and govern KPI frameworks for Incident, Problem & Change Management
- Define and monitor SLAs with transparent monthly reporting
- Manage Production & Non-Production incidents, historical analysis & remediation planning
- Drive Problem Management initiatives & RCA programs
- Coordinate enterprise-wide Disaster Recovery programs
- Oversee Non-Production setting refresh planning
- Develop process & policy documentation




- Collaborate with senior stakeholders and leadership teams ?️ Technical & Functional

Skills:
- Strong understanding of ITIL processes
- Experience in Incident, Change, Problem & Obsolescence Management
- Knowledge of SDLC & Project Management principles
- ServiceNow / CMDB exposure
- Advanced Excel (Reporting & Dashboards)
- Power BI (Good to have)
- Strong analytical, presentation & leadership skills ?

Qualifications:
- Bachelor’s degree in Computer Science or related field
- ITIL Certification preferred ? Interested candidates can reach out directly or share references. [email protected]

📌 Service Delivery Manager/Change Management/Wealth Management/Chennai (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru