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Job Description
Role: Voice Phone Auditor, A2 Level
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Location:
Noida, Hybrid
- Shift Timing: US Shifts 5:00 PM to 2:00 AM IST
- Education - Graduate in any stream.
- Communication

Skills:
Speech X B2-8 or above, and positive reading comprehension skills.
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Experience:
Minimum 2 year of experience in a voice process supporting US customers
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Key Responsibilities
Contacting insureds to collect financial and business information required for premium audits and preparing the corresponding audit reports
- Pre-screening for Ops round : Check basic arithmetic skills, including percentage calculations to assess analytical ability
- Average Handling Time (AHT): Approximately 45 minutes per transaction
- CTC Range: INR 4 LPA to INR 6 LPA
- Immediate Joiner
- Candidate Location
- Candidates must be based in Delhi NCR only

Responsibilities:
Premium Audit Auditor
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Key Responsibilities




A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation. Conduct Voice-Based Audits
- Contact insureds via phone to collect required audit information
- Explain audit requirements, timelines, and document needs clearly
- Handle inbound and outbound audit-related calls professionally
- Verify payroll and exposure details using supporting documents (e.g., Form 941)
- Identify discrepancies and ensure correct classification and exposure reporting
- Communicate audit requirements and resolve queries professionally
- Prepare clear audit summaries and documentation
- Follow up for missing information and ensure timely closure of audits
- Maintain accuracy, compliance, and quality standards
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Qualifications:
Education
- Graduate in any stream.
- Communication

Skills:
Speech X B2-8 or above, and good reading comprehension skills

📌 Phone & Pivot Audit - India (Voice) (Noida)
🏢 EXL Service
📍 Noida