JD : nagement & Coordination
- Supervise and guide Sales Officers, CCEs and other assigned branch employees.
- Allocate daily business activities and monitor team productivity.
- Conduct regular field visits with team members to improve sourcing and conversion.
- Support employee training, onboarding and performance monitoring.
- Ensure proper coordination between sales and operations teams.
- Take responsibility for branch functioning in the absence of the Branch Manager, within delegated authority. D. Risk Management & Compliance
- Ensure adherence to KYC, AML, LTV norms, RBI guidelines and internal company policies.
- Ensure customer details and supporting documents are accurately verified.
- Monitor gold appraisal and loan processing procedures.
- Identify and report suspicious transactions, documentation discrepancies and potential fraud.
- Ensure pledged gold is handled and stored strictly as per company guidelines.
- Support internal and external audits and ensure timely closure of observations. E. Customer Relationship Management
- Attend to customer queries and resolve service-related issues.
- Explain Gold Loan products, interest rates, repayment options and applicable charges.




- Ensure customer satisfaction and maintain solid customer relationships.
- Drive customer retention, repeat business and loan renewal activities.
- Handle escalated customer complaints in coordination with the Branch Manager. F. MIS & Performance Monitoring
- Track daily disbursement, lead generation and customer acquisition.
- Monitor individual sales performance and branch productivity.
- Prepare and submit daily, weekly and monthly business reports.
- Track pending applications, renewals and repayment follow-ups.
- Assist the Branch Manager in achieving overall branch profitability and business objectives. 3. Educational Qualification
- Graduate in any discipline.
- Additional qualifications in Finance, Banking or Management will be an advantage. 4. Experience
- 25 years of experience in Gold Loan / NBFC / Banking.
- Prior experience in Gold Loan sales, branch operations or team handling is preferred.
- Working knowledge of gold valuation, loan processing, documentation and branch operations. Kindly Mail us at [email protected] or only Gold Candidate who have experience can only Apply over Naukri Portal . Immediate joiner Preferred .

📌 Assistant Branch Manager (Delhi)
🏢 DJT Corporation & Investments
📍 Delhi