We are seeking an experienced and result-oriented Service Head – Roofing Installation & Fitting to lead our roofing installation and after-sales service operations. The ideal candidate will oversee installation teams, ensure timely and high-quality project execution, maintain customer satisfaction, and drive operational excellence across all roofing projects.

Key Responsibilities
- Build the fitting team: Recruit, train and manage supervisors, fitters and installation contractors across our service areas.
- Inspect sites: Check measurements, site readiness, access and installation requirements before quoting or starting work.
- Prepare estimates: Calculate labour, accessories, equipment, transport and other fitting costs in coordination with the sales team.
- Plan execution: Allocate teams, prepare schedules and coordinate material delivery with the factory and dispatch teams.
- Ensure quality: Check sheet alignment, fasteners, overlaps, flashing, ridge fitting, drainage and leak prevention according to approved specifications.
- Maintain safety: Enforce work-at-height procedures, PPE, safe lifting and proper use of installation equipment.
- Manage customers: Act as the main contact for fitting-related updates, site issues, complaints and handover.
- Control costs: Monitor labour productivity, material wastage, contractor bills and project profitability.
- Handle after-sales service:



Resolve leakage and workmanship complaints promptly, identify causes and prevent repeat issues.
- Maintain records: Track site measurements, work orders, progress photographs, quality checklists, completion certificates and customer feedback. Candidate Requirements
- Preferably 7–10 years of experience in roofing installation, PEB erection, industrial sheds or related site execution, including team management.
- Practical knowledge of metal roofing sheets, flashings, fasteners, waterproofing and installation methods.
- Experience managing multiple sites, labour contractors, costing and customer complaints.
- Diploma/B.
Tech in Civil or Mechanical Engineering preferred; solid hands-on candidates may also be considered.
- Willingness to travel extensively across North East India.
- Ability to communicate in Hindi; Assamese and English will be an advantage. Performance Measures
- Projects completed on time and within budget.
- Low leakage complaints, rework and material wastage.
- Safe execution and compliance with installation standards.
- Customer satisfaction and timely complaint closure.
- Growth and profitability of the fitting services business. Compensation: Based on experience, with performance incentives linked to service quality and profitability. Pay: ₹40,000.00
- ₹60,000.00 per month Work

Location:
In person

📌 Service Head – Roofing Installation (Guwahati)
🏢 The BIG Advantage
📍 Guwahati