We are looking for a customer-oriented and technically sound Customer Support Engineer with excellent English communication skills. The candidate should be capable of handling customer queries, providing technical assistance, troubleshooting basic IT-related issues and ensuring customer satisfaction.

Key Responsibilities

- Handle customer queries through calls, emails and other communication channels.
- Provide technical support and troubleshoot basic IT-related issues.
- Understand customer requirements and provide appropriate solutions.
- Coordinate with internal technical teams to resolve customer issues.
- Maintain proper records of customer complaints, queries and resolutions.
- Follow up with customers to ensure timely resolution.
- Provide clear and professional communication to customers. Required

Skills:





- Excellent verbal and written English communication skills.
- Good understanding of IT concepts, software and hardware.
- Basic knowledge of networking, troubleshooting and technical support.
- Valuable problem-solving and analytical skills.
- Proficiency in MS Office and email communication.
- Ability to communicate professionally with customers.
- Good interpersonal skills and a customer-focused approach. Preferred Candidate Profile:
- Female candidate preferred.
- Confident, presentable and professional.
- Strong customer-handling and communication abilities.
- Willingness to learn new technologies and systems.

📌 Customer Support Engineer (Bengaluru)
🏢 Ralco Synergy
📍 Bengaluru