Department: Food & Beverage (F&B;) Industry: Fine Dining Restaurant 1. Job Summary We are looking for a well-groomed, confident, and guest-oriented Hostess to create a warm and memorable first impression for guests visiting our fine dining restaurant. The Hostess will be responsible for welcoming guests, managing reservations, coordinating seating arrangements, handling guest enquiries, and ensuring a smooth and personalised dining experience while maintaining the restaurant's hospitality standards. 2. Roles & Responsibilities
- Welcome guests warmly with a professional and pleasant attitude.
- Create an excellent first impression through proper grooming and hospitality etiquette.
- Greet guests with a smile and escort them to their designated tables.
- Assist guests with seating preferences and special requests.
- Ensure guests feel comfortable and valued throughout their visit.
- Maintain skilled communication and body language. B. Reservation Management
- Handle restaurant reservations through telephone, email, and online platforms.
- Maintain accurate reservation records and guest details.
- Confirm reservations and follow up with guests when required.
- Manage walk-in guests and waiting lists efficiently.
- Coordinate table allocation according to reservation schedules. C. Table Management & Coordination
- Coordinate with the Restaurant Manager and Service Team regarding table availability.
- Ensure smooth seating arrangements and efficient table rotation.
- Monitor table status and communicate waiting times accurately.
- Coordinate with the service team to ensure tables are ready before seating guests.




- Avoid overcrowding and maintain a comfortable dining environment. E. Communication & Coordination
- Maintain effective communication with the Restaurant Manager, Captain, and service team.
- Inform the service team about guest arrivals and seating requirements.
- Coordinate with the kitchen regarding special guest requests when required.
- Communicate delays, table availability, and guest concerns professionally.
- Ensure smooth coordination between the reception and restaurant operations. F. Guest Complaint Handling
- Listen carefully to guest concerns and feedback.
- Handle minor guest complaints politely and professionally.
- Inform the Restaurant Manager about serious complaints or service issues.
- Follow up with guests to ensure their concerns are addressed.
- Maintain a positive attitude even during busy service hours. G. Restaurant Ambience & Presentation
- Ensure the reception area is clean, organised, and welcoming.
- Maintain proper grooming and uniform standards.
- Ensure menus and reservation registers are properly maintained.
- Maintain awareness of restaurant ambience and guest comfort.
- Ensure the entrance and waiting area reflect the restaurant's luxury positioning. 3. Qualifications & Experience




- Diploma or degree in Hotel Management / Hospitality preferred.
- 1–3 years of experience as a Hostess in a fine dining restaurant or luxury hotel.
- Previous experience in premium hospitality establishments is an advantage.
- Good knowledge of restaurant reservation systems and POS systems.
- Excellent English communication skills.
- Knowledge of additional languages is an advantage. 4. Required Skills & Competencies
- Excellent verbal and interpersonal communication.
- Pleasant personality and professional appearance.
- Strong guest-handling and relationship management skills.
- Good reservation and table management abilities.
- Confidence in handling VIP guests.
- Multitasking and time management skills.
- Problem-solving and complaint-handling abilities.
- Attention to detail.
- Ability to remain calm and professional during busy service periods.
- Strong teamwork and coordination skills. 5. Key Performance Indicators (KPIs)
- Guest satisfaction and welcome experience.
- Reservation accuracy and management.
- Efficient table allocation and seating.
- Guest waiting time management.
- VIP and regular guest recognition.
- Professional grooming and personal presentation.
- Guest feedback and complaint resolution.
- Coordination with the restaurant service team. 6. Reporting Structure
- Reports To: Restaurant Manager / Assistant Restaurant Manager
- Coordinates With: Captain, Restaurant Supervisor and Service Team.
- Department: Food & Beverage
- Position: Hostess Pay: ₹18,000.00
- ₹23,000.00 per month Work

Location:
In person

📌 Hostess (Bengaluru)
🏢 Kofteci Foodkrafts pvt.,ltd
📍 Bengaluru