Salary:
$5,000–$10,000 per month

Job Type
Full time Work Mode: Remote Department: Operations

Experience:
5+ Years in BPO/Call Center Operations Job Overview We are looking for a highly experienced and results-driven BPO Operations Manager to oversee and manage customer service and sales operations serving customers across the United States and the United Kingdom. The ideal candidate will have a strong background in international BPO operations, team leadership, performance management, quality assurance, and client relationship management. The candidate must be capable of managing large teams, optimizing operational efficiency, and consistently achieving business targets.

Key Responsibilities
- Manage daily BPO and call center operations for US and UK campaigns.
- Lead, supervise, and develop team leaders, supervisors, and call center agents.
- Monitor KPIs, including sales conversion, customer satisfaction, AHT, FCR, CSAT, quality scores, and attendance.
- Develop strategies to improve agent productivity, customer experience, and operational performance.
- Manage workforce planning, scheduling, staffing, and resource allocation.
- Ensure compliance with applicable US/UK customer communication, data protection, and telemarketing regulations.
- Conduct regular performance reviews, coaching sessions, and operational meetings.
- Prepare daily, weekly, and monthly performance reports for senior management and clients.
- Handle escalations, client concerns, and operational challenges.
- Identify process improvements and implement cost-effective operational strategies. Required Qualifications & Experience
- Minimum 5 years of experience in BPO or international call center operations.
- Proven experience managing US/UK customer service, telesales, or outbound sales campaigns.




- Previous experience leading teams of 20–50+ agents or managing multiple team leaders.
- Strong knowledge of call center KPIs, CRM systems, dialers, QA processes, and workforce management.
- Excellent English communication, leadership, and problem-solving skills.
- Demonstrated ability to achieve sales targets and improve operational performance.
- Experience working with international clients and remote teams.
- Ability to work in US/UK business hours when required. Compensation & Benefits
- Competitive monthly salary of $5,000–$10,000 USD, depending on experience and performance.
- Fully remote working opportunity.
- Opportunity to lead international BPO operations.
- Performance-based incentives may be available, subject to company policy.
- Long-term career growth opportunities.

How to Apply
Interested candidates should submit their updated CV/resume highlighting their experience in international BPO operations, team size managed, campaign types, and measurable performance achievements. Please include the following in your application:
- Total years of BPO operations experience.
- US/UK campaign experience.
- Largest team managed.
- Key operational KPIs achieved.
- Current location and availability.
- Expected monthly salary in USD. Interested candidates may share their resume to [[email protected],,,, ishasjar We look forward to connecting with experienced professionals who can lead high-performing international BPO teams. Pay: ₹500,000.00
- ₹1,000,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home Work

Location:
Remote

📌 BPO manager (India)
🏢 First Security
📍 India