Experience:
1+ Years Qualification: Bachelor's degree or proven relevant experience Role Overview The Analyst – Sales Operations will support Inbound Retention & Growth initiatives by analyzing customer interaction data, identifying opportunities for subscription upgrades and hardware sales, and supporting account and order management. The role focuses on using data-driven insights and operational analysis to improve conversion, customer retention, subscription growth, and new household acquisition.
Key Responsibilities
- Analyze inbound customer interaction data to identify trends and opportunities related to customer retention and subscription growth.
- Develop and maintain reports and dashboards to track conversion rates for subscription upgrades and upselling.
- Monitor transactional subscription issues including billing, renewals, and plan changes.
- Identify root causes of operational issues and recommend process improvements.
- Support the execution and performance tracking of churn initiatives, retention offers, and targeted campaigns.
- Analyze new subscriber household acquisition campaigns and evaluate key performance indicators.
- Identify opportunities to optimize customer acquisition campaigns.
- Support optimization of hardware purchase processes through data analysis.
- Assist with order placement and order tracking.
- Translate customer and operational data into actionable insights for improving customer experience. Skills & Requirements
- Bachelor's degree or proven relevant experience in a data-driven or operational role.
- Minimum 1+ year of experience in an analytical or operational support position, preferably in sales or customer service.
- Understanding of inbound sales, customer retention, and recurring revenue business models.
- Strong analytical skills with the ability to interpret sales, retention, and operational data.
- Good verbal and written communication skills.
- Ability to present insights and collaborate effectively with different teams.
- Strong attention to detail and focus on data accuracy.
- Ability to identify basic hardware concepts and product identification relevant to sales operations.
- Customer-focused approach with the ability to convert data insights into actionable improvements. Perks & Perks
- Cab facilities for convenient commuting to and from the Ambit IT Park location.
- Food coupons.
- Health Insurance coverage.
- Relocation benefits for eligible candidates joining from outside Chennai. Pay: ₹35,000.00
- ₹40,000.00 per month Work