Position: Import Customer Service Executive Industry: Freight Forwarding & Logistics

Location:
Chembur East, Mumbai (Near Kurla East)

Experience:
1–3 Years Job Responsibilities
- Handle import customer service (Import CS) activities and ensure smooth shipment coordination.
- Prepare and coordinate import manifests and ensure timely submission of shipment details.
- Track import shipments and provide regular status updates to customers.
- Prepare and circulate the Daily Status Report (DSR) to customers and internal teams.
- Coordinate with shipping lines, CFS teams, and transport vendors for timely cargo movement.
- Handle FCL (Full Container Load) and LCL (Less than Container Load) import shipments.
- Follow up on CFS movements, container gate-in, and shipment-related activities.
- Coordinate with CHA (Customs House Agent) for customs clearance and shipment status updates.
- Coordinate with transport vendors for container movement, cargo delivery, and transportation arrangements.
- Follow up with shipping lines and relevant parties for the Bill of Lading (BL) and other shipment-related documents.
- Provide timely updates to customers regarding shipment arrivals, delays, and delivery status.
- Coordinate with internal operations and documentation teams to ensure smooth shipment execution.
- Resolve customer queries and maintain proper shipment records.



Required Skills & Qualifications
- 1–3 years of experience in Import Customer Service within the freight forwarding or logistics industry.
- Knowledge of import shipments, FCL/LCL, and CFS movements.
- Experience in import manifestation, shipment tracking, and DSR preparation.
- Knowledge of Bill of Lading (BL), gate-in procedures, and CHA coordination.
- Experience in customer follow-ups and transport vendor coordination.
- Valuable communication, coordination, and problem-solving skills.
- Proficiency in MS Excel and email communication. Preferred Candidate: Candidates with relevant Import CS experience in the freight forwarding industry. Pay: ₹15,000.00
- ₹35,000.00 per hour Application Question(s):
- How many years of Import Customer Service experience do you have in freight forwarding?
- Do you have experience handling both FCL and LCL import shipments?
- Do you have experience in import manifestation and shipment tracking?
- Have you prepared DSRs and handled Bill of Lading (BL) follow-ups?
- Do you have experience coordinating CFS movements, gate-in activities, and CHA?
- Have you coordinated with transport vendors for container movement and cargo delivery?
- Are you comfortable working at Chembur East, Mumbai, and what is your notice period? Work

Location:
In person

📌 Import CS Excutive (Kurla)
🏢 Geotrans International
📍 Kurla