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Job Description
Counsellors (Females only)
* *Role Summary
* The Counsellors is responsible for diagnosing hair and skin conditions, providing expert consultations, recommending appropriate treatments, and ensuring high levels of patient satisfaction through personalized care. *

Key Responsibilities

*
- Conduct patient consultations by understanding concerns, medical history, and expectations.
- Diagnose hair and skin conditions and recommend suitable treatment plans.
- Educate patients on available treatments, products, and expected outcomes.
- Utilize in-depth product and service knowledge to address patient queries effectively.
- Promote clinic services and products aligned with patient needs.
- Handle and resolve patient complaints by identifying root causes and implementing solutions. Maintain accurate records and submit daily, weekly, and monthly performance reports. Provide feedback to management regarding product/service improvements and market trends.



Collaborate with Branch Managers and cross-functional teams to enhance customer experience. Build and maintain long-term relationships with patients to ensure retention and satisfaction. *Required Skills
* Strong diagnostic and clinical assessment skills Excellent communication and interpersonal abilities Fluency in Tamil (mandatory) and good English communication Empathy and patient-centric approach Active listening and problem-solving skills Relationship-building and customer handling skills Ability to work collaboratively in a team workplace *Training Policy
* Mandatory offline training for up to 8 Days Salary provided from Day 1 of joining. Accommodation & Travel tickets will take care of us. *Employment Type
* Full-Time | Permanent | Fresher Eligible If interested kindly contact Mr. Vijayakumar
- (phone hidden) Also share the resume at [email protected]

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