Experience : 4.00 + years Salary : Confidential (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Hybrid () Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: AT) **(*Note: This is a requirement for one of Uplers' client
- AT) **What do you need for this opportunity? Must have skills required: and AI tools., and automation. Familiarity with Notion, ClickUp, Embedded Insurance, Experience in shipping/RTO protection, insurer-side processes, Metabase, Zoho, Claims, Settlement, Reconciliation, Operations, Process Improvement, automation, SOP AT is Looking for: Ops Manager — Purchase Protection***
* Company: AT

Location:
Mumbai (Hybrid – 3 days a week in office)

Experience:
4–7 Years Reports to: COO About AT AT is on a mission to protect the internet''s GDP. Every day, billions of dollars in transactions flow through India''s digital economy — across marketplaces, payments, logistics, and commerce platforms. But the protection layer that should sit underneath all of it hasn''t kept pace. Buyers worry about what arrives at their door. Sellers absorb losses they didn''t cause. Platforms carry risks they were never built to hold. We''re building the infrastructure that fixes this — embedded directly into the platforms people already use, invisible until it''s needed, and engineered for the speed and scale of digital commerce. Backed by tier-1 investors, we''re building what we believe will become foundational risk infrastructure for the next billion digital consumers. Role Summary We are looking for an Operations Manager – Purchase Protection to manage end-to-end operations for AT''s purchase-protection line of business, including shipping protection, Return-to-Origin (RTO) protection, and e-commerce purchase-protection programs. This is a hands-on operational leadership role focused on ensuring smooth daily execution, claims management, settlements, reconciliations, partner reporting, and process improvement. The ideal candidate will take complete ownership of recurring operational workflows, resolve escalations, implement SOPs, and collaborate with cross-functional teams to build scalable and automated processes.

Key Responsibilities
- Program Operations Management
- Manage end-to-end operations for purchase-protection programs, ensuring smooth execution across enrolment, claims, settlements, and reporting.
- Oversee partner data feeds, plan issuance, exception handling, and reverse data feeds.
- Ensure operational accuracy, timely processing, and adherence to defined service-level agreements.
- Monitor program performance and resolve operational bottlenecks.
- Claims Management
- Manage the complete claims lifecycle, including intake, verification, adjudication, and payouts.
- Ensure claims are processed according to defined plan rules, coverage limits, and timelines.
- Identify fraud indicators, anomalies, and operational exceptions.
- Monitor claims turnaround time (TAT) and implement improvements.
- Handle partner escalations and ensure timely resolution.
- Settlements & Reconciliation




- Own weekly and monthly settlement and reconciliation cycles with partners and insurers.
- Manage partner invoices, claim payouts, insurer deposits, premium remittances, and reimbursements.
- Identify and resolve reconciliation discrepancies in coordination with Finance.
- Maintain accurate settlement records and ensure timely financial closure.
- Coordinate with internal and external stakeholders to ensure settlement accuracy.
- Process Improvement & Automation
- Develop, document, and implement Standard Operating Procedures (SOPs).
- Identify operational inefficiencies and introduce process improvements.
- Collaborate with Data and Product teams to automate repetitive workflows.
- Create scalable operating processes for recent program launches.
- Track operational metrics, including enrolment accuracy, claims TAT, settlement variance, and escalation volume.
- Partner Management & Reporting
- Prepare weekly and monthly Management Information System (MIS) reports for partners.
- Conduct operational reviews with partner teams.
- Ensure timely communication regarding claims, settlements, and operational updates.
- Investigate recurring issues and recommend corrective actions.
- Support onboarding and operational launches of new partner programs.
- Team & Cross-Functional Collaboration
- Manage and guide operations analysts, assign priorities, and review deliverables.
- Work closely with Partnerships, Finance, Data, and Product teams.
- Maintain operational documentation, checklists, and process records.
- Drive accountability and continuous improvement across the operations function. Must-Have Qualifications
-

Experience:
4–7 years of hands-on operations experience in e-commerce, logistics, fintech, payments, lending, or insurance.
- Operational Expertise: Proven experience managing high-volume processes such as claims, settlements, reconciliations, fulfilment, or disputes.
- Reconciliation: Direct experience independently handling weekly or monthly reconciliation and payout cycles with partners or insurers.
- Technical

Skills:
Advanced Excel/Google Sheets skills, including handling large datasets, with working knowledge of SQL or BI tools.
- Process Management: Experience creating SOPs, managing operational workflows, and improving turnaround times or error rates.
- Communication: Strong stakeholder management, reporting, and written communication skills.
-

Location:
Must be based in Mumbai and comfortable working from the office 3 days a week. Good-to-Have Qualifications
- Experience in shipping protection, RTO protection, extended warranty, device protection, or embedded insurance.
- Exposure to insurer-side operations, including premium bordereaux, claims MIS, and float accounting.




- Familiarity with operational tools such as Notion, ClickUp, Metabase, and Zoho.
- Experience implementing workflow automation and operational dashboards.
- Comfortable using AI tools such as ChatGPT or Claude for analysis, documentation, and productivity. Key Skills & Competencies
- Strong operational ownership and execution capabilities.
- Excellent analytical and numerical skills.
- High attention to detail, especially in financial reconciliation.
- Ability to manage high-volume workflows and multiple stakeholders.
- Robust problem-solving and escalation management skills.
- Process optimization and automation mindset.
- Ability to work independently and lead operational teams.
- Strong documentation and reporting capabilities. What Success Looks Like in the First 6 Months
- Establish a structured weekly operational process across all active purchase-protection programs.
- Improve claims turnaround time, settlement accuracy, and partner satisfaction.
- Ensure timely completion of partner and insurer reconciliations.
- Successfully launch at least one new purchase-protection program using standardized SOPs.
- Identify and implement at least two operational automation improvements.
- Reduce dependency on senior leadership for routine operational execution. Interview Process
- HR Screening: Discussion around operations experience, compensation, notice period, Mumbai location, and work arrangement.
- COO Interview: Evaluation of hands-on claims, settlement, and reconciliation experience through practical scenarios.
- Take-Home Assignment: Weekly settlement case study, followed by a detailed walkthrough.
- Final Judgement Round: Assessment of problem-solving, operational ownership, and decision-making capabilities. Ideal Candidate Profile We are looking for a hands-on operations professional who has independently managed complex operational workflows, particularly claims, settlements, or reconciliations. The ideal candidate should be detail-oriented, comfortable working with large datasets, capable of resolving operational issues independently, and experienced in building scalable processes. Please Note: This is an operations execution and management role, not a Founder''s Office, strategy generalist, finance accounting, or data science position.

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📌 Ops Manager — Purchase Protection (Mumbai)
🏢 Uplers
📍 Mumbai