Mandatory Skills
- 510 years of experience in Java development and/or L3 Application Support.
- Strong hands-on experience in Core Java, J2EE, Spring, Spring Boot, and REST APIs.
- Strong expertise in Oracle SQL, PL/SQL, and query optimization.
- Experience working with application servers such as Tomcat, WebLogic, JBoss, or similar.
- Hands-on experience in production troubleshooting using application logs, thread dumps, heap dumps, and monitoring tools.
- Experience in L2/L3 application support, production incident management, and root cause analysis.
- Working knowledge of ITSM tools such as ServiceNow.
- Good understanding of ITIL processes, including Incident, Problem, and Change Management.
- Robust analytical, debugging, troubleshooting, and problem-solving skills.
- Ability to work in a production support environment and handle critical incidents within defined SLAs. Good to Have Skills
- Build tools and CI/CD: Maven, Gradle, Jenkins, Azure DevOps, and Git.




- Cloud platforms: AWS and Azure.
- Containerization and orchestration: Docker and Kubernetes.
- Messaging and integration technologies: Kafka and MQ.
- Monitoring and observability tools: Datadog, Splunk, and Grafana.
- Unix/Linux administration and shell scripting.
- Experience with application performance monitoring and optimization. Educational Qualification
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Mandatory Skills – Quick Reference Core Java, J2EE, Spring, Spring Boot, REST APIs, Oracle SQL, PL/SQL, Query Optimization, Tomcat/WebLogic/JBoss, L3 Application Support, Production Troubleshooting, Log Analysis, Thread Dumps, Heap Dumps, ServiceNow, ITIL, Incident Management, Problem Management, Root Cause Analysis (RCA).

📌 Application Support Engineer (Hyderabad)
🏢 CIEL HR
📍 Hyderabad