JD:

Key Responsibilities
1. Customer Handling & Service
- Attend to walk-in customers and address their queries related to Gold Loan products.
- Explain loan features, interest rates, repayment options and applicable charges.
- Maintain positive customer relationships and ensure customer satisfaction. 2. Gold Loan Processing
- Assist customers with Gold Loan applications and required documentation.
- Verify KYC documents, customer details and application forms.
- Coordinate with the Gold Appraiser and Branch Operations team for gold valuation and loan processing.
- Ensure timely completion of documentation and disbursement formalities. 3. Sales & Business Support
- Generate Gold Loan business through customer references, existing customer relationships and local market leads.
- Follow up with prospective customers and convert leads into business.
- Support branch-level business targets and customer acquisition initiatives.



4. Operations & Compliance
- Ensure adherence to KYC, AML and internal operational guidelines.
- Maintain accurate customer records and loan-related documentation.
- Ensure proper coordination for gold custody, packet documentation and related operational processes.
- Escalate discrepancies, customer complaints and operational issues to the reporting manager. 5. Customer Retention & Follow-up
- Maintain regular communication with existing customers.
- Follow up on loan renewals, repayments and overdue accounts.
- Inform customers about maturity dates and repayment obligations. Kindly Mail us at [email protected] or apply at Naukri Portal . Looking for Fresher and immediate Joiner from Gold Loan Sector only .

📌 Cce Executive (New Delhi)
🏢 DJT Gold Loan
📍 New Delhi